Welcome to the Crankpot Email Support. We are here to assists you with all the questions you may have about any of our products. Before sending us message, please take a look at our FAQ, where you will find the answers to the most often asked questions.
If you didn't find the answer, please submit your question.
If you would like to check the status of your order, please enter your order number, name, your email below and we will write back to you. If you want to ask us about any details of your order you can also use the Question box.
If your product requires service, contact us. In order to do this use our Email Support and submit your message describing a problem.
If your product is still covered by the warranty, before you send your service request to us, please make sure you have read and understood the information on the Support page, especially the Crankpot Limited Warranty document.
Once received, we'll respond to your email and send you Individual Service Request Number (ISRN). We’ll do our best to solve the problem.
| PRODUCT TYPE | PARTS | LABOR | Guitar Effects | 3 Years | 3 Years |
|---|---|---|
| Audiophile Equipment | 3 Years | 3 Years |
| All Crankpot accessories | 90 Days | 90 Days |
Click on "Crankpot Limited Warranty" if you would like to read a pdf file.
Please, ensure that all information you have provided are correct. All data required to register a product are available on the Product Identification Card (PIC).
| Q. How do I find my Model Number? | A. Crankpot model numbers have a 14-digit designation containing 2 letters CP and 12 numbers and marks. The most of our products contain the designation inside - on the Printed Circuit Board (PCB). The model number of your product you can find also on Product Identification Card delivered with it. For more details and images check out the Specifications and the Picture sections of each product page. |
| Q. How do I find my serial number? | A. Most Crankpot serial numbers have a 6-digit designation containing 6 numbers placed inside of our products on the Printed Circuit Board (PCB). You can also find the serial number of your product on Product Identification Card delivered with it. For more details and images check out the Specifications and the Picture sections of each product page. |
| Q. How can I check the status of my order? | A. You can use our Order Status. |
| Q. What is the warranty for Crankpot products? | A. Warranty details you can find in the Customer Limited Warranty section. |
| Q. If I purchased my Crankpot product used, is the warranty still valid? | A. Warranties for Crankpot products are not transferable. Please refer to the Customer Limited Warranty section for more details. |
| Q. How and where can I get my product serviced? | A. If you need to have your Crankpot product serviced, please visit the Service and Warranty Information section for details. |
| Q. Can Crankpot help me repair my product myself? | A. If your Cranpot product needs service, we suggest you contact us. In order to do this use our Email Support. Crankpot does not offer service or repair assistance or provide service manuals (schematics) at this time. Please note: choosing to repair or modify your product at any time during your warranty period voids the warranty. |
| Q. How can I get an owner’s manual for my Crankpot product? | A. You can download Cranpot product manuals as PDF files from the Downloads section of each product page. Printed hard copies of our manuals are not available at this time. |